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Take some time to learn about what we offer in your area of expertise whether that's Technology & Development, Marketing & Customer Experience, Merchants & Site Merchandising, or Creative.
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“You’re always working on something new here. I’ve never been bored in years.”

macys.com

Marketing & Customer Experience (CX)

Picture yourself in a workplace that combines the exciting feel of a dot-com start-up with the heritage of a true retail icon. A place that embraces an entrepreneurial spirit, backed by the stability of a major corporation. An environment buzzing with the energy of creativity, collaboration and career growth. That’s exactly what you’ll find among the macys.com Marketing & Customer Experience teams.

Located in our San Francisco and New York offices, these teams are responsible for the strategy, execution and analytics of macys.com marketing campaigns and promotions. They drive engagement with Macy’s customers across multiple channels, making sure our customers enjoy a consistently superior experience with our world-renowned brand.

If you enjoy working with smart, inspired people and thrive in a highly innovative environment, either location may be the place for you. With a variety of roles, macys.com marketing jobs offer a wide range of opportunities. For macys.com marketing job descriptions, keep reading. Then visit macysJOBS.com for more information or to apply.

“Macys.com is very entrepreneurial. If you have an idea, they want to hear it.”

Where could you fit in our Marketing organization?

Marketing Strategy: Do you have a knack for seeing the big picture along with attention to detail for achieving specific goals? Our Marketing Strategy group focuses on creating the macys.com sales plan as well as integrating omnichannel tactics to help bring the plan to life. The team is also responsible for the strategic marketing that drives specific business while enhancing customer engagement and cross-shopping.

Marketing Analytics: If you’re all about metrics, you may measure up here. Our Marketing Analytics group is a highly advanced team of marketing analysts whose task is to assess the performance of digital marketing tactics, fully understand the macys.com customer and optimize return on investment.

Marketing Systems: Are you adept at solving problems and making improvements through data-driven ideas? Our Marketing Information Systems team delivers solutions, tools and data to better enable macys.com Marketing Analytics and Interactive Marketing teams as well as the broader Macy’s enterprise.

Interactive Marketing: Looking for cutting edge digital marketing opportunities that drive billions of dollars in sales and work across the entire organization? The macys.com Interactive Marketing team is responsible for driving customer engagement and sales, ensuring that worldwide traffic, influence and revenue targets are achieved. This Online Marketing team includes Paid Search, Natural Search or SEM(Search Engine Marketing), Partnerships Marketing (Affiliate Marketing), Customer Relationship Management (Email Marketing) and Marketing Operations.

“We’re working to make the online shopping experience more like offline.”

Customer Experience

Hopefully, you have your own experience of being a loyal macys.com customer. Because we remind ourselves every day that the perspectives that matter most are from those who shop with us. The San Francisco based CX team has the privilege of being the advocates for our customer’s point of view.

What can you experience on our Customer Experience team?

Product Management: If you think digital technology means business, you’ll fit right in here. Our Product Management team builds business cases for, defines and drives new features and functionality for our website, mobile, in-store digital and internal business tools (such as gift registry, social shopping, content management and checkout).

UX/User Experience: Do you find it easy to put yourself in customers’ shoes and identify improvements they’ll appreciate? Our User Experience team does user research, conceptual design, usability testing and detailed interaction design for new omnichannel customer experiences. For instance, our team developed a wayfinding app for our flagship Macy’s Herald Square store to help customers find just what they’re looking for.

Production: Love to make ideas come to life in the customer’s hands? Our Production team continuously inspects, improves and leads the end-to-end process for Macy’s omnichannel experiences. This group builds partnerships across the Macy’s enterprise to create and refine predictable and repeatable activities that support the brand and ensure a flawless customer experience, whether on PC, tablet, smartphone or other devices.

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“Since there’s a definite difference between bricks and clicks, planning and buying for macys.com allows more room for freedom and creativity.”

macys.com

Merchants & Site
Merchandising

If you love the thrill of identifying or maximizing trends and really driving your business, then macys.com Merchants & Site Merchandising may be the perfect fit for you.

The New York based buying and planning offices put you right in the middle of the action and allow you to set yourself and us apart from the competition. Buying and planning teams work side-by-side to help deliver a consistently stellar customer experience for the Macy’s brand. Collaboration with counterparts at Macy’s Inc. allow our merchants to maximize the impact of their assortments across multiple channels.

Located in our San Francisco offices, the site merchandising team is the voice of the customer experience on macys.com website. The ability to work effectively with cross-functional teams is key in site merchandising. If you love working with numbers, have a great eye for merchandising, and enjoy working in a technology environment, this is the right place for you.

Do you see yourself in our Merchants & Site Merchandising organizations?

Merchandise Buying: Got a talent for assembling the right merchandising mix? Love to put outfits together? Our Buying teams develop and implement seasonal merchandise plans and assortment strategies to maximize sales and profits. Buyers also manage financial components and respond to trends to drive sales throughout each season.

Merchandise Planning: If you’re skilled at keeping inventory turning, you’ll fit right in with our plans. Our Planning teams develop seasonal and monthly assortment and inventory plans to keep our inventory at its most productive. Planners produce the financial forecasts and analyze data to recommend strategies to their Buying partners.

Merchandise Analytics: Our Merchandise Analytics group partners with our Buying and Planning teams to determine specific informational and analytical needs that spark business growth. This group develops key reports, plus provides insightful analysis and recommendations that consistently add value to our merchandising activities.

Site Merchandising: Think you can help bring the Macy’s shopping experience to the screen? Our macys.com Online Merchandising teams own the lifecycle of the merchandise on our site, including product placement and promotion. They collaborate with the Technology, Merchant and Marketing teams to achieve sales goals by maximizing available inventory, coordinating content and functionality. Together, the team delivers the best customer experience across our entire omnichannel spectrum.

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“If you like to collaborate, if you like to share ideas and watch them get built upon and germinate into something real, this is a fantastic place to be.”

macys.com

Technology &
Development

If you think digital technology is the world’s most exciting arena, you may really connect here. Macy.com’s goal is to create the best shopping and brand experience with each customer. We encourage creativity and innovation among our co-workers, providing open, collaborative work areas to engage, brainstorm and let the ideas flow.

How could you plug in to our Technology & Development organization?

Operations/Quality Engineering: If you want to be part of the big transition from manual testing to test automation supporting Continuous Integration/Continuous Delivery, macys.com is the right place for you. We are developing a home grown test automation solution for our website, ecommerce systems as well as for new emerging technologies in Mobile and Omnichannel world. We are a team of highly engaged quality engineers and test automation developers who write code like developers but with a mindset of testers. Are you ready to take the challenge? Our performance engineering and operations team sustains the stability of our ecommerce websites and systems.

eCommerce Platform Development: Are you ready for the challenge of performing in a fast, ever-changing environment with other A-players? Our web development team is the proud owner of our Service-Oriented Architecture (SOA), and a robust services platform that powers our websites to engage millions of macys.com customers every day. We’re a group of passionate engineers who thrive on simple, elegant architecture and agility. We continually evolve with our own innovations lab to stay ahead of our customer and the industry engineering landscape. We’re working on SOA services, Big-Fast data, social commerce, scalability, high availability and diagnostics, all while embracing a variety of new open source technologies.

eCommerce Systems: Want to be at the heart of technology for macys.com? That’s the role of the ecommerce systems team. We create all of the technological tools used by our Creative, Merchant and Marketing groups. By partnering with our internal teams, ecommerce systems applies creativity and insight to develop best-in-class solutions.

Project Management: So many projects. So many details to manage. Are you skilled at staying on top of it all? Project management positions are responsible for keeping major macys.com initiatives moving. These roles require an entrepreneurial approach to technology project management, as well as strong collaboration skills to successfully complete projects on time and on budget.

Omnichannel Technology Integration: Interested in helping us empower customers to shop how they want, when they want by converging the digital and physical worlds? We’re aggressively developing omnichannel integration by leveraging inventory, technology and digital content across our channels – offering a consistent, convenient experience for every customer touchpoint.

Consumer Mobile and Digital In-Store: With 600% growth in the use of mobile technology to help with purchasing decisions, our customers are relying ever more on their smartphones and tablets. That’s one reason we’re expanding our geo-marketing with in-store personalized messages.

Our technology is changing how Macy’s sales associates interact with customers in our stores. Sales associates are now able to offer expanded access to products with tablet displays in fine jewelry, handbags and shoes in many stores. Customers also now can use their smartphones to update their registry or check prices as they shop. If you’re jazzed by this type of rapidly evolving mobile technology and have a background in iOS development or user experience, a role on this team could be your dream come true.

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“If you can work here, you can work anywhere. People know Macy’s is the gold standard.”

macys.com

Creative

If you like to create engaging online features and vivid interactive experiences, the New York based Creative team is the perfect place for you. Our Creative team is immensely talented and boundary-stretching, actively bringing our brand to life online with all the credibility, stability and recognition of Macy’s. We’re looking for smart, driven, talented creatives who can grow as we do.

Can you picture yourself on our Creative team?

Web Designers: How would you like to contribute to the look and feel of digital communications for a brand as famous as Macy’s? Our design teams bring together front-end designers who concept and create the appeal of web-based, email, mobile and other digital communications. We produce weekly refreshes, category pages, home pages, landing pages, banners, promotions, sitelets and user interface elements.

Interactive Designers: Our interactive web design teams develop and design all the bells and whistles that create an engaging interactive experience. These teams takes the lead on programming and integrating rich media content, video, Flash development, apps and more – all to interactively draw customers into the Macy’s brand.

Copy: Have a way with words? The macys.com copywriting teams give a voice to our brand and all the products we offer. They produce the verbal communication on our home page, product pages, email campaigns and many other online features. As part of these teams, you could find yourself focusing on fashion, home merchandise, jewelry or other product category. Or you may specialize in writing promotional copy to market our brand, events or international initiatives.

Creative Services: Welcome to a role where the worlds of logistics and creativity merge seamlessly. Our creative services team manages the workflow for projects related to our merchandise, serving as a main point of contact for buyers, vendors, marketing and other creative teams. This team orchestrates all parties involved to help make sure macys.com merchandise is presented, described and promoted in the best possible ways.

Project Management: Our project management team manages the workflow for all activities related to our marketing. This team is the organizer and communicator between technology, marketing and other creative teams. They are the conductors on pivotal projects including full site redesign, mobile campaigns, banners, email campaigns, gift guides and much more. Project managers lead weekly meetings and creative reviews, assess feedback between teams and continually push for improvements.

Studio Operations: Think of all the moving parts of a busy photo studio – art directors, photographers, producers, product coordinators, studio logistics managers. Now multiply it exponentially. With at least seven full sets working each day, macys.com studios are a whirlwind of creativity and collaboration. Are you up to the challenge?

Imaging: If you’re a perfectionist for how products are visually presented, you’ll really click here. Our imaging team brings together the talents of art directors, photographers and retouchers – partnering with the other creative teams – to produce pixel-perfect photos of all the imagery you see on our site.

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What’s it like to work in New York City?

Once you’ve seen a position that piques your interest at macys.com, you may wonder about the people you could work with, our culture, opportunity for growth and innovation, and work/life balance. This is where we really shine!

macys.com New York

Imagine working in an atmosphere that feels like a dynamic blend of an interactive marketing shop, ad agency, digital imaging studio and corporate office. But not some stuffy corporate office. Rather, a stable environment where each employee is listened to and respected – and encouraged to grow.

That’s macys.com New York. Located in Times Square on the corner of Broadway and 40th Street, our office is easily accessible by subway, bus or train. We are part of the larger Macy’s New York presence with offices in Herald Square, Penn Plaza and 7th Avenue. The proximity makes it easy to attend fun and educational events that often take place in Herald Square – not to mention the shopping!

Our People

Macy’s, Inc enjoys a growing reputation as a leader in retail and ecommerce. L2, a think tank for digital innovation, named Macy’s and Bloomingdale’s among its Top 10 retailers in Digital IQ, based on digital competency and mastery of mobile and social platforms. In 2011 and 2012, Macy’s was ranked No. 1 among 64 retail brands included in the study. This recognition supports our belief that we have the best people in retail, including ecommerce and m-commerce.

Our Culture

We embrace innovation that engages customers to make their shopping experience more convenient and fun. Our omnichannel strategy is not only driving sales but ensuring our customers get the merchandise they want, when and how they want it. After all, that’s our goal. Online sales (macys.com and bloomingdales.com combined) grew by 40% in 2012, on top of growth of 40% in 2011, 30% in 2010 and 20% in 2009.

The culture of macys.com New York is as interesting and diverse as our people. Our You Count Committee (YCC) works year round to create an inclusive, energetic and enjoyable work environment. Our Partners in Time volunteer program has been recognized nationally, receiving the Points of Light/Hands On Network “Award for Excellence in Workplace Volunteerism.” This is a grass roots program that allows employees to decide where to apply their time and energy in giving back to the community.

Our proximity to Herald Square allows our people to participate in Macy’s, Inc Employee Resources Groups. ERGs are peer groups formed by employees who have a connection with a community that is pertinent to its business, providing insight into new opportunities and nurturing our talent. Our ERGs include Macy’s Go Green, WAM (Women at Macy’s), Build (Blacks United in Leadership & Development), Macy’s Pride Network (LGBTQ), ABLE (Asian ERG) and Heralds (Millennial).

Opportunity for Growth and Development

If you’re constantly looking to learn and expand your horizons, you’ll love working here. Roles are ever-evolving and a particular job today will be different six months from now.

Our employees often shadow their colleagues in other departments, gaining exposure to different skills. What’s more, our Learning and Development team is dedicated to supporting your advancement, both personally and professionally. Whenever possible, we prefer to promote from within.

We believe great leadership sets us apart. Through our robust Leadership curriculum, you can continually learn to enhance your leadership effectiveness, sharpen your collaboration and communication skills, improve your coaching skills, and help others develop in their careers. In fact, our annual Leadership Performance Review process provides a forum to talk about your career aspirations and develop a plan to get you there.

Ready for the next challenge in your career? Our skill-based training is available for gross margin planning, forecasting, assortment planning, search engine optimization and much more. These and other courses will prepare you for your current position and for your future growth.

New York based macys.com employees also have the opportunity to attend Lunch & Learn sessions in Herald Square. These sessions, often sponsored by our Employee Resources Group, focus on topics as wide-ranging as our omnichannel business, Breast Cancer Awareness, LGBT Pride/Anti-bullying, Women in Leadership and more.

Our Executive Development Program is a great place to begin your career as a buyer or planner. This 8-week program incorporates technical training, strategic experiences and on the job training in our buying/planning offices to prepare you for a successful career in retail.

Your Work Life

We work hard but believe we’ve had great success because we also have fun together. We have teambuilding activities during the year and have two big events annually – our holiday celebration and summer outing. In 2012, our summer outing was a Yankees game and a big hit (pun intended). Both events allow you to get to know people across the organization and create stronger bonds for stronger teams.

Our Make Magic recognition programs allow employees to recognize their peers throughout the year. We provide each person with a portal page where they can send thank you/congratulations notes, tell a story to recognize others or acknowledge a milestone. We also have annual, quarterly and “on the spot” recognitions.

One of our most popular initiatives is It’s Your Time Summer Hours program that allows employees to leave as early as 1 p.m. on Fridays during the summer season. It begins the Friday before Memorial Day and continues through the Friday before Labor Day.

Our Brand

Macy’s is distinctly different from other major retailers. We strive to provide a customer experience that transcends ordinary shopping. Our DNA includes special events that are magical – the Macy’s Thanksgiving Day Parade, Fourth of July Fireworks, Flower Shows, fashion extravaganzas, and holiday traditions ranging from the arrival of Santa Claus to tree lightings and animated window displays. Our New York based employees have unique opportunities to attend and volunteer to participate in some of these amazing events.

What’s it like to work in San Francisco?

Once you’ve seen a position that piques your interest at macys.com, you may wonder about the people you could work with, our culture, opportunity for growth and innovation, and work/life balance. This is where we really shine!

macys.com San Francisco

Welcome to our fast-paced, agile, creative and highly collaborative corner of the world. An office at the intersection of up-to-the-minute digital technology and the latest trends in big retail. A melting pot of talented engineers, developers and market analysts.

That’s macys.com San Francisco. Currently located in downtown San Francisco, we are an easy walk from BART and MUNI, near multiple parking lots and a few blocks from the freeway. Our team continues to grow quickly and we need more room to support our expanding pool of talent. We’re moving to a larger, exciting new space at 680 Folsom Avenue in San Francisco’s SoMa district in 2014. It’s designed with more open and collaborative work spaces to further fuel our interactions and successes.

Our People

Macy’s, Inc enjoys a growing reputation as a leader in retail and ecommerce. L2, a think tank for digital innovation, named Macy’s and Bloomingdale’s among its Top 10 retailers in Digital IQ, based on digital competency and mastery of mobile and social platforms. In 2011 and 2012, Macy’s was ranked No. 1 among 64 retail brands included in the study. This recognition supports our belief that we have the best people in retail, including ecommerce and m-commerce.

Our Culture

We embrace innovation that engages customers to make their shopping experience more convenient and personalized, whether in store or on PC, tablet or smartphone. Online sales (macys.com and bloomingdales.com combined) grew by 40% in 2012, on top of growth of 40% in 2011, 30% in 2010 and 20% in 2009.

The culture of macys.com San Francisco is as interesting and fun as our people. Our You Count Committee (YCC) works year round to create an inclusive and dynamic work environment.

Opportunity for Growth and Development

If you’re constantly looking to learn and expand your horizons, you’ll love working here. Roles are ever-evolving and a particular job today will be different six months from now.

Our employees often shadow their colleagues in other departments, gaining exposure to different skills. Each employee is listened to and respected – and encouraged to grow. What’s more, our Learning and Development team is dedicated to supporting your advancement, both personally and professionally. Whenever possible, we prefer to promote from within. We believe great leadership sets us apart, and we have a robust course list to support you as a leader of others or as an individual contributor. Our Leadership curriculum is designed to help you achieve your goals.

You can continually learn to enhance your leadership effectiveness, sharpen your collaboration and communication skills, improve your coaching skills, help others develop in their careers and more. Our annual Leadership Performance Review process provides a forum to talk about your career aspirations and develop a plan to get you there. We also encourage participation in various industry conferences to keep you (and us) on the bleeding edge of new technology.

What’s more, our Learning and Development program offers specifics in technology career pathing, technology-focused onboarding, and Subject Matter Expert training.

Our Executive Development Program is a great place to start your career in technology, customer experience, interactive marketing and marketing systems and analytics. This year-long rotational program integrates technical training, experiential learning and on the job training to prepare you for success.

Your Work Life

We work hard but believe we’ve had great success because we also have fun together. From summer picnics in Golden Gate Park to our annual holiday celebration, we celebrate our successes outside of the office with teambuilding events during the year.

Our Make Magic recognition programs allow employees to recognize their peers throughout the year. We provide each person with a portal page where they can send thank you/congratulations notes, tell a story to recognize others or acknowledge a milestone. We also have annual, quarterly and “on the spot” recognitions.

One of our most popular initiatives is It’s Your Time Summer Hours program that allows employees to leave as early as 1 p.m. on Fridays during the summer season. It begins the Friday before Memorial Day and continues through the Friday before Labor Day.

Our Brand

Macy’s is distinctly different from other major retailers. We strive to provide a customer experience that transcends ordinary shopping. Our DNA includes special events that are magical –Flower Shows, fashion extravaganzas, and holiday traditions ranging from the arrival of Santa Claus to tree lightings and animated window displays. Our San Francisco based employees have unique opportunities to attend and volunteer to participate in some of these amazing events.

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